Comments on: Pros & Cons of Buying Car Insurance on the Internet: What every consumer should know FIRST http://cityautoinsurance.com/article/pros-cons-of-buying-car-insurance-on-the-internet-what-every-consumer-should-know-first Your Guide To Auto Insurance Wed, 17 Nov 2010 15:33:56 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: RegularGuy http://cityautoinsurance.com/article/pros-cons-of-buying-car-insurance-on-the-internet-what-every-consumer-should-know-first/comment-page-1#comment-88 RegularGuy Sun, 03 Oct 2010 17:42:32 +0000 http://cityautoinsurance.com/?p=99#comment-88 I subscribed to the 'personal touch' theory for years. Then I had a claim from a hit-and-run. That nice local agent who signed me up couldn't be reached. I finally got his 'admin' who was both clueless and (apparently) helpless. All she did was keep referring me to the 'Claims Department.' It was a frustrating cycle of indifference and bureaucracy. I've decided that those friendly, smiling agents exist only to SELL insurance. Once the policy is sold, you'll never see them again - well, maybe at renewal time. Or when you get a cheesy calendar as a Christmas gift. I now insure with an online insurer, and the quality of my customer service experience is MUCH better than with a local agent. My online carrier is always prompt in replying. I can call them almost 24 hours a day and get a live agent. Traditional insurers who bad-mouth online companies are only trying to sell FUD, Fear, Uncertainty, and Doubt. Don't buy it. I subscribed to the ‘personal touch’ theory for years. Then I had a claim from
a hit-and-run. That nice local agent who signed me up couldn’t be reached. I
finally got his ‘admin’ who was both clueless and (apparently) helpless. All she
did was keep referring me to the ‘Claims Department.’ It was a frustrating cycle
of indifference and bureaucracy.

I’ve decided that those friendly, smiling agents exist only to SELL insurance.
Once the policy is sold, you’ll never see them again – well, maybe at renewal
time. Or when you get a cheesy calendar as a Christmas gift.

I now insure with an online insurer, and the quality of my customer service
experience is MUCH better than with a local agent. My online carrier is always
prompt in replying. I can call them almost 24 hours a day and get a live agent.

Traditional insurers who bad-mouth online companies are only trying to sell FUD,
Fear, Uncertainty, and Doubt. Don’t buy it.

]]> By: Verline Bleyer http://cityautoinsurance.com/article/pros-cons-of-buying-car-insurance-on-the-internet-what-every-consumer-should-know-first/comment-page-1#comment-87 Verline Bleyer Wed, 29 Sep 2010 00:05:14 +0000 http://cityautoinsurance.com/?p=99#comment-87 I reckon insurance is imprescindible to anyone consenting to whippy a disquiet sprightliness. But today´s rates are fair too utmost! I reckon insurance is imprescindible to anyone consenting to whippy a disquiet sprightliness. But today´s rates are fair too utmost!

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